Shipping policy

SHIPPING POLICY

Processing Time

All items at The Billiards Life 89 are custom printed-on-demand after you place your order. This ensures you receive a fresh, high-quality product made specifically for you.

  • Production time: 2-7 business days (depending on product type and current order volume)
  • Orders are processed Monday through Friday (excluding holidays)
  • You will receive a tracking number via email once your order ships

Shipping Methods & Delivery Times

Once your item is produced and shipped, delivery times vary by location and shipping method selected at checkout:

Economy Shipping (Most affordable option)

  • United States: 5-10 business days
  • Canada: 10-20 business days
  • Europe: 10-20 business days
  • Australia/New Zealand: 15-30 business days
  • Rest of World: 15-40 business days

Standard Shipping

  • United States: 3-7 business days
  • Canada: 7-14 business days
  • Europe: 7-14 business days
  • Australia/New Zealand: 10-20 business days
  • Rest of World: 10-30 business days

Delivery times are estimates and may vary due to customs processing, holidays, or carrier delays beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Order Tracking

Once your order ships, you'll receive:

  • Shipping confirmation email with tracking number
  • Ability to track your package through the carrier's website

International Orders

Customs & Duties: International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These fees are not included in our shipping costs and vary by destination.

Customs Delays: International shipments may experience delays due to customs processing, which is beyond our control.

Shipping Address

Please ensure your shipping address is correct before completing your order. We cannot redirect packages once they've shipped. If a package is returned due to an incorrect address, you'll be responsible for reshipping costs.

Lost or Stolen Packages

If your tracking shows the package was delivered but you didn't receive it:

  1. Check with neighbors or building management
  2. Verify the shipping address on your order confirmation
  3. Contact the carrier to file a claim
  4. Contact us at support@thebilliardslife89.com if you need assistance

We're not responsible for packages marked as delivered by the carrier.

Shipping Restrictions

We currently ship to most countries worldwide. If we cannot ship to your location, you'll be notified during checkout.

Questions?

For shipping questions, contact us at support@thebilliardslife89.com.