Refund policy

RETURN POLICY

Overview

At The Billiards Life 89, we want you to love your purchase. Because our products are custom printed-on-demand specifically for you, we have specific guidelines for returns and exchanges.

Return Eligibility Window

You have 30 days from the date of delivery to request a return for eligible items.

What We Accept Returns For

We accept returns only for the following reasons:

  • Printing defects or errors
  • Wrong item shipped
  • Items damaged during shipping
  • Items significantly different from product images

What We Do Not Accept Returns For

Due to the custom nature of our products, we cannot accept returns for:

  • Change of mind or buyer's remorse
  • Minor color variations between screens and printed products
  • Items that have been worn, washed, or altered
  • Sale or clearance items (all sales are final)
  • Gift card purchases

Return Conditions

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unworn and unused
  • In original packaging with all tags attached
  • Accompanied by receipt or proof of purchase

How to Initiate a Return

  1. Contact us at support@thebilliardslife89.com within 30 days of delivery
  2. Include your order number and photos clearly showing the issue
  3. Our team will review your request and respond within 2-3 business days
  4. If approved, we'll provide a return shipping label and instructions

Return Shipping Address

Approved returns should be sent to: 10539 Jefferson Avenue Newport News, VA 23601

Important: Items sent back without prior authorization will not be accepted.

Return Shipping Costs

  • Defective or incorrect items: We cover all return shipping costs
  • Other approved returns: Customer is responsible for return shipping

Damages and Issues

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away at support@thebilliardslife89.com so we can resolve the issue promptly.

Refunds

Once we receive and inspect your return:

  • We'll notify you whether your refund has been approved
  • Approved refunds will be processed to your original payment method within 5-10 business days
  • Please allow additional time for your bank or credit card company to post the refund

If more than 15 business days have passed since we approved your return, please contact us at support@thebilliardslife89.com.

Exchanges

We do not offer direct exchanges. To ensure you receive your desired item quickly:

  1. Return your original item following the process above
  2. Once the return is approved, place a new order for the item you want

Size Exchange Policy

If you ordered the wrong size, we offer one-time size exchanges only (no refunds for sizing issues). To qualify:

  • Item must be unworn, unwashed, and in original condition with tags
  • Request must be made within 30 days of delivery
  • Customer is responsible for return shipping costs
  • We'll ship the correct size at no additional charge once we receive the original item

European Union Customers - 14 Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must meet all return conditions listed above (unworn, unused, original packaging with tags, and proof of purchase).

Questions?

For any questions about returns, please contact us at support@thebilliardslife89.com.